Q. My account is reset.

A.

We first need to check your account information.

Please check if you have logged into the game with the correct Google Play or Apple.

If not, log out and sign in with the correctly linked account.

If the problem is not solved, we suggest you to delete the game completely,

reinstall the game, and log in with the linked account.

For repeated trouble, we recommend you contact us via Customer Support

with your account information and UserID for more help.