I didn't receive the purchased item.
There can be a slight time gap for the purchase due to the connection or payment environment. Please check again after restarting the game, and contact us via Customer Support, if you did not receive the purchased product still. In the inquiry, you need to attach the Store receipt with the receipt number/order ID (starting with GPA. for Google Play) for faster assistance.
I would like to change my device to play.
Before you continue the game with your current data on another device, you need to link your data to Apple, Google Play, or Facebook. Please check with your previous device if your data is correctly linked before you change your device, and log in with your Google Play or Apple account on the new device.
I don't have any Google Play, Facebook or Apple ID to link.
To save your play data, you need to link it to a Google Play, Apple, or Facebook account. We recommend you play the game after linking it, as there is a high possibility of data loss in Guest account, and you cannot transfer your data to another device when changing the device.
My game data is changed.
For more accurate check and deeper investigation, please contact us via Customer Support with following inforamtion: 1. Your nickname 2. Time/date of incidence (UTC, if possible) 3. Details of the changed data (name and number of items, level, etc.)
I didn't receive the purchased item.
There can be a slight time gap for the purchase due to the connection or payment environment. Please check again after restarting the game, and contact us via Customer Support, if you did not receive the purchased product still. In the inquiry, you need to attach the Store receipt with the receipt number/order ID (starting with GPA. for Google Play) for faster assistance.
I would like to change my device to play.
Before you continue the game with your current data on another device, you need to link your data to Apple, Google Play, or Facebook. Please check with your previous device if your data is correctly linked before you change your device, and log in with your Google Play or Apple account on the new device.
I don't have any Google Play, Facebook or Apple ID to link.
To save your play data, you need to link it to a Google Play, Apple, or Facebook account. We recommend you play the game after linking it, as there is a high possibility of data loss in Guest account, and you cannot transfer your data to another device when changing the device.
My game data is changed.
For more accurate check and deeper investigation, please contact us via Customer Support with following inforamtion: 1. Your nickname 2. Time/date of incidence (UTC, if possible) 3. Details of the changed data (name and number of items, level, etc.)
My account is reset.
We first need to check your account. Please check if you have logged into the game with the correct Google Play, Apple, or Facebook account. If not, please log out and sign in with the correctly linked account. If you cannot solve the trouble by the method above, please reinstall the game after the deletion, and log in with the linked account. For repeated trouble, we recommend you contact us via Customer Support with your account information and nickname for more help.
