We first need to check your account.  

Please check if you have logged into the game with the correct Google Play, Apple, or Facebook account. 

If not, please log out and sign in with the correctly linked account. 

If you cannot solve the trouble by the method above, please reinstall the game after the deletion, and log in with the linked account. 

For repeated trouble, we recommend you contact us via Customer Support with your account information and nickname for more help.